Returns & Refunds

Last updated: 18 October 2026

This page explains exactly how returns and refunds work, so there are no surprises. Nothing here affects your statutory rights.

The short version


Change of mind	You can cancel and return within 14 days of delivery. We cannot accept change-of-mind returns after 14 days.
Condition	Unused, in original packaging and undamaged. A bed that a dog has used cannot be resold.
Fees	No processing fee is taken on a return within the 14 days.
Return costs	For a change of mind, you pay the cost of returning the bed.
Faulty or damaged	Full refund, and we pay the return. Tell us as soon as you notice.
Before you send anything	Email us first. Returns sent without arrangement cannot be accepted.

Please measure before you order

Most returns happen because a bed was the wrong size for the dog. Before ordering, measure your dog and compare the numbers with the listed size and the sleeping area on the product page. Our guide to measuring a dog for a bed takes two minutes. Choosing the wrong size is not a fault, and it is covered by the change-of-mind terms below.

Your right to cancel (UK)

If you are a consumer in the UK, you have a legal right to cancel most online orders within 14 days of the goods being delivered, for any reason, under the Consumer Contracts Regulations. To use it:

Tell us you want to cancel by emailing theteam@dogbedsuk.co.uk with your order number, within the 14 days.
Wait for our reply. We will confirm the return address and give you a return reference.
Return the goods within 14 days of telling us you are cancelling.

Condition we need the bed returned in

A returned bed goes back into stock, so it has to be in a state we can sell as new. To qualify for a full refund, the bed must be:

In its original packaging. Please keep the box and any wrappers for at least 14 days after delivery.
Undamaged, including the cover, filling, frame, feet, fittings and packaging.
Unused, with no marks, stains, pet hair, odours or signs of wear. For hygiene reasons we cannot resell a bed that a pet has used.
Complete, with all parts, covers, fixings and instructions.

You are welcome to unpack a bed and look at it, much as you would in a shop, to decide whether to keep it. Please do not put your dog on it if you may want to return it. If a bed comes back in a condition we cannot sell, we will deduct from the refund an amount that reflects the loss in its value, and we will explain any deduction in writing.

Who pays for the return

Change of mind: you are responsible for the cost of returning the bed.
Faulty, damaged or not as described: we pay the cost of the return, and you will not be charged.

Refunds

Once the bed has been received and checked, we will refund the price paid, plus any standard delivery charge, to your original payment method within 14 days of receiving it. We do not take a processing fee from a refund on a return made within the 14 days. Refunds are made to the card or PayPal account used for the order.

After 14 days

We cannot accept change-of-mind returns more than 14 days after delivery. Please be sure before the 14 days run out. This does not apply to faulty items, which are covered below.

Faulty, damaged or incorrect items

If your bed arrives faulty, damaged or not as described, please contact us as soon as you notice. Please:

Inspect the bed when it arrives and, if there is damage, keep the packaging.
Email us at theteam@dogbedsuk.co.uk with your order number and clear photographs, within a reasonable time of delivery.
Keep the packaging until the issue is resolved.

We will put it right with a repair, a replacement or a refund, at no cost to you, in line with your statutory rights.

Cancelling before dispatch

You can cancel an order that has not yet been dispatched by emailing us. If it has not shipped, we will refund you in full.

Contact

Questions about a return? Email theteam@dogbedsuk.co.uk or see our contact page.